ลักษณะงาน
- Coordinate common global projects and liaison with Global Function to ensure successful deployment across all Hard Drive Operation sites
- Harmonize common processes in (Site Budget, Manufacturing Apps Implementation, Compliance, Infosec) and adopt best practices and optimization
- Bridge the gap between Manufacturing Execution System (MES) development support and operation Level 1 support and establish collaboration Level 2 Support team with technical knowledge to analyze and troubleshoot issue effectively
- Oversees IT operational systems, processes, and infrastructure while looking for opportunities for improvement or revision.
- Anticipates and tracks IT operational and tactical risks and providing strategic solutions.
- Manages day-to-day business of the IT operations department in terms of Level 1 MES issue support, deployment, and evolution of new and enhanced application
- Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalate to appropriate level when required.
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term site IT planning, project status reporting, and implementing change control processes.
- Works closely with site management on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly and annual metrics.
- Identifies trends and assess opportunities to improve processes and execution.
- Interact with senior site management with regards to IT support strategy and issue resolution status